ZION-ACA-LEGAL-PRIVACY-POLICY · Version 2 · Effective October 16, 2026 · Supersedes v1 (August 6, 2026)

Zion Fire Academy Privacy Policy

This policy applies to zionfireacademy.com, zionfireacademy.talentlms.com and any other learning platform operated by Zion Fire Protection, LLC ("Zion," "we," "us"), 3275 N McDonald St, Suite 1, McKinney, Texas 75071. It covers both members of the public who buy courses and Zion team members who enroll in sponsored training.

1. What we collect

Category	Examples	Why
Account & contact	Name, email, state of residence, employer and role (team members)	Create your account, send sign-in codes, issue certificates, determine where we may offer a course
Purchase records	Course bought, price paid, date, Stripe payment and customer identifiers, billing address, refund history. We never see or store your full card number — Stripe does.	Deliver what you paid for, issue refunds, accounting and tax, fraud and chargeback defense
Agreement & consent records	Which version of the Terms, Refund Policy and Privacy Policy you accepted, when, from which IP address and browser; for team members, DocuSign envelope IDs, signed PDFs and certificates of completion	Legal record of your electronic acceptance or signature (E-SIGN / Texas UETA)
Learning activity	Lessons viewed, time spent, quiz and exam scores, progress, completion, certificates	Deliver training, enforce refund thresholds, issue and verify certificates; for team members, report progress into Zion's ZRPM system
Platform & security	Login times, IP address, device/browser, concurrent-session patterns, watermark identifiers	Security, one-seat-one-person license enforcement, abuse detection
Communications	Emails you send us, support requests, waitlist sign-ups	Answer you, improve the courses

We do not collect sensitive data (health, biometrics, precise location, government ID numbers) and we do not sell personal data or use it for targeted advertising.

2. How we use it

Provide, secure and improve the courses and platform.
Keep legally required records of purchases, acceptances and signatures.
Enforce the Course Terms (including detecting shared accounts and copied content).
Send transactional email: sign-in codes, receipts, enrollment confirmations, access-expiry reminders, policy changes. Marketing email is sent only if you opt in, and every message has an unsubscribe link.
For Zion team members: track sponsored training, Schedule A records and credential milestones inside Zion's internal systems (ZRPM).

3. Who we share it with

Processor	What they handle
Stripe, Inc.	Payments, receipts, refunds, fraud screening (Stripe privacy policy)
Docusign, Inc.	Electronic signature of sponsorship agreements (team members); clickwrap records where used
Epignosis (TalentLMS)	Course hosting, progress and certificates
Resend	Transactional email delivery
Cloudflare, Inc.	Website hosting, database, security and performance

Each provider is bound by contract to use your data only to provide its service to us. We also share data: with your employer if your seat was bought by your employer (enrollment status, progress and completion — never your payment details); with licensing or certification bodies only at your request; and when required by law, subpoena or to protect Zion's rights and the safety of others. If Zion is sold or merged, records transfer to the successor under this policy.

4. Cookies

We use one strictly necessary cookie (zfa_session) to keep you signed in, plus any cookies set by Stripe during checkout and by TalentLMS inside the learning platform. We do not use advertising cookies or cross-site trackers.

5. Your rights

Whether or not a particular privacy law applies to Zion, we honor these rights for everyone: you may ask us to confirm what personal data we hold about you, correct it, delete it (except records we must keep, such as purchase, consent and signature records), receive a portable copy, and opt out of marketing or any profiling. Texas residents have these rights under the Texas Data Privacy and Security Act (Tex. Bus. & Com. Code ch. 541). Email [email protected] (subject line: Privacy request); we respond within 45 days, and you may appeal a decision by replying to our response. If you are not satisfied, you may contact the Texas Attorney General's consumer protection division.

6. Retention

Purchase, acceptance and refund records: at least 4 years after the transaction (tax, chargeback and Texas course-provider record expectations).
Signed sponsorship agreements and DocuSign certificates: duration of employment plus 4 years, or longer if a balance is outstanding.
Learning records and certificates: 4 years after your last activity, so we can verify your certificate for employers and fire marshals.
Account data: while active plus 2 years, then deleted or anonymized.

7. Security

Encryption in transit (TLS) and at rest, one-time-code sign-in (no stored passwords on our site), least-privilege access, and audit logging of purchases, consents and signatures. No system is perfectly secure; tell us immediately at [email protected] if you suspect your account was accessed by someone else.

8. Children

The platform is for adults 18 and over. We do not knowingly collect data from anyone under 18 and will delete it if we learn we have.

9. Changes

We will post changes here with a new version number and effective date, and email account holders at least 15 days before a material change takes effect.

10. Contact

Zion Fire Protection, LLC · Zion Fire Academy
3275 N McDonald St, Suite 1, McKinney, Texas 75071
[email protected] · 855-ZIONFIRE

Version history: v1 (2026-08-06) draft. v2 (2026-10-16) names processors, adds purchase and consent records, cookie disclosure, retention table, rights process, and replaces placeholder contact details.